What is Title VI?

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that "no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance." (42 U.S.C. Section 2000d). The Environmental Justice component of Title VI guarantees fair treatment for all people and provides for Ride Solution to identify
and address, as appropriate, disproportionately high and adverse effects of its programs, policies, and activities on minority and low-income populations, such as undertaking reasonable steps to ensure that Limited English Proficiency (LEP) persons have meaningful access to the programs, services, and information the Ride Solution provides.

Environmental Justice regulations are:

  • To avoid, minimize, or mitigate disproportionately high and adverse human health and
    environmental effects, including social and economic effects, on minority populations and low-
    income populations
  • To ensure the full and fair participation by all potentially affected communities in the
    transportation decision-making process
  • To prevent the denial of, reduction in, or significant delay in the receipt of benefits by minority
    and low-income populations

TITLE VI COMPLAINT PROCEDURES

FILING A COMPLAINT
Any person who believes that he or she has been discriminated against on the basis of race, color or national origin by Ride Solution, may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form (refer to Appendix E). Ride Solution investigates complaints received no more than 180 days after the alleged incident. Ride Solution will process complaints that are complete.

Complaints may be mailed or presented in person at the following address:

Ride Solution Inc.
ATTENTION: Executive Director’s Office
220 N 11 th St.
Palatka Fl. 32177
Any questions regarding this process may also be presented by phone at:
386-325-9999 Ext 104

We encourage you to use our (Title VI Complaint Form) when making your complaint and provide the following information:

  • Your name, address and how to contact you (phone number, email address, etc.).
  • How, why, when and where you believe you have been denied the benefits of, excluded from
    participation in, or subject to discrimination on the grounds of their disability were
    discriminated against.
  • The location, names and contact information of any witnesses.
  • If the alleged incident occurred on a bus, provide a date, time of day, and bus number (if
    available).
  • You are encouraged to sign the letter if you can.
    Complainants may also file their initial Title VI complaint directly to the FTA no later than 180 days after
    the date of the alleged discrimination.
  • By mail:
    Federal Transit Administration
    ATTENTION: Region IV Civil Rights Officer
    230 Peachtree St. NW, Suite 800
    Atlanta, GA 30303
  • By phone: (404) 865-5620
  • Online: FTA Civil Rights Department Title VI website

INVESTIGATION
Once the complaint is received, Ride Solution will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgment letter informing him/her whether our office will investigate the complaint.
Ride Solution has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, Ride Solution may contact the complainant. The complainant has ten (10) business days from the date of
the letter to send requested information to the investigator assigned to the case. If the complainant does not contact the investigator or does not receive the additional information within ten (10) business days, Ride Solution can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

REPORTING & RESOLUTION
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A LOF summarizes the allegations and the interviews
regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days
to do so from the time he/she receives the closure letter or the LOF.

APPEALS
If no violation is found and the complainant disagrees with that finding and wishes to appeal the
decision, he or she may contact the FTA:

ADDITIONAL RESOURCES
Ride Solution Title VI Complaint Form (English) (Link)

CLICK ON A LINK BELOW TO VIEW THE PDF FILES

FlTitle VI Discr_Poster English

FlTitle VI Discr_Poster Spanish